Frequently Asked Questions for Turo Car Rental
Do you have car wash service included?
Yes, You can drive through any Zip car wash locations. Try locating one near you
Is smoking is allowed?
NO. There is $500 fee if there is smoking inside the car.
Do you have car seat?
Unfortunately, No. We do not offer as to comply to strict cleaning standards. Sorry 😟
Do you have recording devices in the car?
Yes, we do. We use ring security cam, it does have a privacy cover (small) located underneath front camera, which you can flip up to close the driver side camera if you choose.
How do I book a car on Turo? To book a car on Turo, simply create an account on the Turo website or mobile app, browse through available listings in your area, select the desired vehicle, specify the rental dates and times, and complete the booking process by providing the necessary information and payment details.
What are the requirements to rent a car on Turo? To rent a car on Turo, you must meet the following requirements:
What documents do I need to provide for the rental? You'll typically need to provide a valid driver's license and a payment method for booking the car. Some car owners may also require you to provide additional documents or information, such as proof of insurance or a secondary form of identification. The specific requirements will be outlined in the car listing.
What happens after I book a car? Once your booking is confirmed, you'll receive the car owner's contact information and detailed pickup instructions. Coordinate with the owner to arrange the pickup time and location. On the scheduled day, meet the owner, inspect the car, and complete the necessary paperwork or checklist before starting your rental period.
What insurance options are available? Turo provides several insurance options for guests to choose from, including:
What if I have a problem with the car during the rental? If you encounter any issues with the car during the rental period, contact the owner immediately to inform them about the problem. If necessary, Turo has a 24/7 customer support team available to assist you and provide guidance on how to proceed. They can help resolve issues, answer questions, and provide necessary support throughout your rental experience.
What should I do before returning the car? Before returning the car, make sure to:
What happens if I return the car late? Returning the car late may result in additional charges. Turo allows a grace period for returns, typically 29 minutes, after which late fees may apply. The specific fees and policies regarding late returns will be outlined in the car owner's listing. It's important to communicate with the owner if you anticipate being late or need to extend the rental period.
What is Turo's cancellation policy? Turo has different cancellation policies, which may vary depending on the owner's preference. When booking a car, carefully review the cancellation policy mentioned in the listing. Some common cancellation policies include strict (no refund), moderate (partial refund if canceled within a certain timeframe), or flexible (full refund if canceled within a certain timeframe).
What if I need roadside assistance? If you encounter a mechanical issue or need roadside assistance during your rental, contact Turo's roadside assistance service, which is available 24/7. They will provide support, including towing, lockout services, fuel delivery, and jump-starts, to help you get back on the road as quickly as possible.
Are tolls included in the Turo rental price? Tolls are not typically included in the rental price. As a Turo guest, you are responsible for paying any tolls incurred during your trip.
How do I know if I'll be driving on toll roads? To determine if your route includes toll roads, you can use GPS navigation apps or mapping services that have an option to display toll roads. You can also research the specific areas or highways you plan to travel on and check if tolls apply.
How are tolls paid during the rental? Toll payment methods may vary depending on the vehicle owner's preferences. Some common options include:
What happens if I don't pay tolls or forget to reimburse the owner? Failure to pay tolls or reimburse the owner for toll charges may result in penalties, fines, or administrative fees imposed by toll authorities. It's important to promptly pay any tolls and fulfill your reimbursement obligations to avoid such consequences.